Edith Patisserie Cake Bar - Singapore

Beatrice Colombo

Esperienza super per una colazione dolce. Cappuccino molto buono e anche il cappuccino con il cioccolato per cambiare.

Due cappuccino e due brioches 19 dollari di Singapore. Prezzi elevati per un europeo ma qua tutti i prezzi sono così

oXRYSTALo Ong

Edith Patisserie Cake Bar: Disappointing Service & Inconsistent Hours

Rating:

• Food: 3/5 (Cakes were good, but the iced chocolate was disappointing)

• Atmosphere: 4/5 (Nice and cozy, with good air conditioning)

• Service: 1/5 (Inconsistent, rushed, and lacking in customer focus)

• Value: 1/5 (Poor value considering the service and closing time)

Overall: 1/5

Donkey and I were really looking forward to trying Edith Patisserie Cake Bar, but our experience was a huge disappointment. From the moment we walked in, the staff seemed rushed and unwelcoming. We were surprised to find out that they were closing early, even though the official closing time was 9pm.

The server seemed impatient, and we struggled to understand their confusing ordering system. The iced chocolate was not good, and even the membership promotion wasn't honored properly. We felt like the staff was just trying to rush us out the door.

Unfortunately, this experience is echoed by many other reviews. The management acknowledged service issues months ago, but they haven't improved. We wouldn't recommend this establishment.

Doraemon

Kitty and I were excited to try Edith Patisserie Cake Bar, drawn in by the enticing selection of cakes on Google. We made a special trip from Punggol, arriving around 8 p.m., hoping to enjoy a sweet treat before they closed at 9 p.m. However, our experience started on a sour note.

As soon as we walked in, the lady behind the counter immediately told us they were out of drinks and closing soon. We were surprised, as it was only 8 p.m., and questioned if we could still dine in. She agreed but insisted there were no drinks available. Kitty, understandably, pointed out that it was difficult to enjoy cakes without a drink.

The lady's attitude wasn't very welcoming, and we felt a bit frustrated. The server who then helped us seemed impatient, almost rushing to close up for the night. We were tempted by the sets displayed at the entrance, but we learned that they were out of hot drinks. This meant we couldn't choose a set, as Kitty only wanted a hot drink and wasn't keen on the chocolate cake, the only option available.

We tried to get a solution by ordering the iced cinnamon chocolate, but the server insisted it could only be ordered with the set and not with a different cake. It took about 5-6 minutes of back and forth before we finally understood the confusing system and managed to order our food at 8:12 p.m. (you can refer to the receipt, which I have a photo of).

After Kitty ordered the lychee cake, the iced chocolate, and the orange juice, she noticed a sign about a membership promotion. It offered a free drink of any choice for members who check in. Kitty had already checked in, but the server refused to honor the promotion. Kitty initially wanted to void the whole transaction and redo it, but she stayed cool and accepted a brownie cake instead. She felt the server should have been upfront about the promotion and offered the drink when we were ordering.

While taking photos of the establishment, another server came forward and told us the section was closed, even though it was 8 p.m. and there was one empty table. This felt unnecessary and quite inconsiderate, as we had planned to sit there and enjoy our desserts. We were then led to the table in the corner near the entrance. Since we were the only customers in this section, it meant that any other customers who walked in would have nowhere to sit, as the entire section was closed.

The iced chocolate was not good, but the lychee, brownie cakes, and orange juice were fine. The ambience was nice and cozy, with good air conditioning, but the service really brought down the whole experience. Kitty was surprised that they were closing at 8 p.m., as the official closing time was 9 p.m. This was totally unacceptable, and it felt like the servers were just trying to rush us out the door.

Kitty and I were so angry that we started browsing through the Google reviews of this establishment. We saw many complaints about the service, even months ago and as recently as the past week. It was disappointing to see that the management had even posted an apology message to the public months ago, but the service issues remained unchanged. Despite acknowledging the problems, nothing seemed to have been done to address them. As much as Kitty and I did not want to give this establishment a low rating, the repeated service feedback from customers, all highlighting the same complaints, led us to believe that the situation hadn't improved. This consistent pattern, even after the management acknowledged the issues, was very disappointing.

Overall, despite the appealing cakes and pleasant atmosphere, the terrible service, inconvenient closing time, and lack of responsiveness from management made Edith Patisserie Cake Bar a completely disappointing experience. It's a shame because with some improvements to the service and communication, it could be a much better place. However, based on our experience and the consistent negative feedback from other customers, we wouldn't recommend this establishment and have to give it a 1-star rating.

GG K

Tried their Pandan Coconut Gula Melaka cake and was very disappointed. The quality of the cake was quite bad. It tasted way too sweet and very dry and dense. I will not be coming back again, there are so many better options in the area.

Rain Serenity T

Bad quality cake given from Yiindi blind box deal! 2 cream small cake and also not nice not recommended! Paid for $9 for such cheap cake and i rather get from paul as a better deal!!!!!

Jaclyn Kaur

Sorely disappointed with the service attitude of the staff working there. Also very bewildered to know that on a Sunday at 3pm, there’s only 1 soft serve ice cream flavor - TEH TARIK….

Terrible.

Service of the staff is simply appalling.

I definitely won’t be going back to buy or support this local owned shop….

Sonya Kang

Such a delightful little cafe for a quick dessert stop! If you’re craving brownies or a slice of cake and need a cozy spot to unwind, this place is a gem. The desserts aren’t overly sweet, which is perfect if you’re looking for a light treat, and everything is super affordable. Plus, if you join their free membership, you get a drink on the house with any purchase – how awesome is that?

The staff here are lovely and work hard to keep things tidy, though they’re clearly running on a small team. So, if you can, it’s nice to help out by returning your plates – it keeps things moving smoothly for the next dessert lover! The only small thing is the lighting, which could be a bit brighter, and a few extra seats would be a nice touch.

All in all, it’s a wonderful spot to satisfy your sweet tooth and relax. Highly recommend for a quick, tasty break!

Sue Huong

I ordered the lemon meringue tart, it was disappointing because the tart shell was very soft and not crispy … not sure if its been left in the display shelf for a couple of days … hence the moisture from the fridge got into the tart shell making it soft? 🤔 figured it is not freshly made 😕

Its self service after you order from the cashier, so you gotta collect your food by your ownself.

Drinks was soso, quite plain when i ordered the Ispahan drink