Comprehensive Sleep Medicine Associates, PA (CSMA) - Austin, Texas

Nathan !

My insurance appeal dept just gave a whole different explanation for the extra 50$ fee. When the clinic submit the bill it shows a 50$ charge but it does not clearly day that I paid the 50$. After I reviewed the bill it clearly doesn't show it was paid. Now I have to make them give me a reciept for the copay.

I was told by the insurance that a doctors office can still charge even if you dont take a test which i still feel isnt honest but the insurance told me that its like a car shop. But they did try and make me still pay the copay and i still have a problem with that. I did call first and asked how much the copay was. I was not told it would be 50$ per test I wss told it would be 50$. So I feel the office wasn't honest about the copay. They could do possibly three test and I have no way to know becsuse I wss told it would be 50$.

The main issue is that i was hoping this clinic would help clarify that I have insomnia. I believe the website says they can diagnosis it. I was told after my appointment I have sleep apnea. I have had a lot of trouble sleeping. The clinician did explain that the one night sleep study doesn't diagnose insomnia so perhaps there needs to be more explanation on that as my own primary doctor thought the same thing. The clinic is helping me to address the sleep apnea issue and I hope to be getting even more sleep soon!!
There report showed I am only getting maybe 26 min of rem 3 sleep which is about what my watch says.

The only other advise I have is the clinic ended up using nation wide medical for my machine. Most of there staff seem to be Hispanic or Indian people. They have really bad reviews. A lady called me the other day saying they will report me to the insurance since I couldn't use the mask four hours. She didn't ask me anything so make sure you read the reviews of nationwide medical before using them. They got me the machine quickly but otherwise not that great. It was also nice someone came to help set it up.

Suzannah

I switched to Comprehensive Sleep Medicine earlier this year because I was unhappy with my other sleep clinic. And boy let me tell you how that has been a total mistake. People on other review platforms speak extensively about their admin staff as well as the nurses and they are absolutely correct.

I have never once in my life experienced such disinterest by a team to a patient. If you need a prescription, GOOD LUCK. You will have to babysit them every step of the way and they will STILL drop the ball.

Need to leave a message so the nurse can get back to you? Too bad, they won't. How about trying to message the clinic through their portal? Also too bad. Nobody will reply.

I've never cried because of a bad experience seeing a clinic or doctor but when I called my health insurance today only to learn that CSMA had never sent in the necessary prior-authorization paperwork for a narcolepsy medication I desperately needed, I sobbed for 20 minutes. I had been babysitting them as much as I could and they still have not managed to get anything right.

I have so much more I could say but stay away. This place is a nightmare and I'm going straight back to the other sleep clinic I was at before. The problems the old one had pale in comparison to this terrible excuse for a practice.

I will be writing this review on every platform I can find.

Indira Gutierrez

The service has been fine
But they have terrible billing. Please request their detailed billing. And check it line by line and compare it to your EOB from Insurance. They overcharged me. And when I initially requested a refund they would say our billing says we don't owe you anything. We'll, they charge you mysterious things so they don't have to refund you.

There were two lines in my bill called "old credit balance" and "sleep study credit". This is money they should have refunded but just charge you mysteriously for it to balance their books. It yas been almost a year from this and I have been calling and emailing them for 3 months and I still have not received my refund.

Patrick Main

The staff in this facility are pleasant to deal with and they are very informative with how to use their equipment and ensuring that it is operational prior to sending it home with you. I.come back for the followup and let you all know more about that experience.

Lisa Martinez

I did not have a good experience with Comprehensive Sleep Medicine Associates. I cannot say anything about my doctor because he/she never met with me--it was practitioners & techs. My issue was primarily with their billing, which was consistently erroneous to the point of 1 1/2 years of contacting them between calling, writing letters, and sending emails to try to get the bills corrected. They were misapplying payments and charges were not aligned with my insurance Explanation of Benefits. Sometimes I wouldn't receive responses to my emails with the billing department for weeks, even up to 3 months, and I often had to resend emails or followup to ask for assistance again. It was highly unprofessional and over more than a year, they never satisfactorily resolved my issues. So I've found a new doctor.

D O

They were very thorough in diagnosing my sleep apnea, about 4 years ago. They have been tracking my usage over time and making adjustments as necessary. Ms. Hernandez, P.A., has been working with me for about a year. I'm very comfortable with her and impressed by her. I can't give 5 stars because I have had trouble with their billing office (which is in North Carolina) and with their main office in The Woodlands, Texas, in obtaining routine shipments of CPAP supplies. The care has been very good, and I will stay with them for now.

Damaris Figueroa

My husband received attention via zoom, they call first to collect the copayment, they never called my husband, then they sent a bill for a no show appt. I do called the billing department, but they did not care and sent another bill, I did not have the choice to send the payment. I do have the proof that they never called us. They are looking just for money, they don't care about their patients.

S Pickens

I have been a patient of Dr. Simmons since my sleep study in the clinic lab in March 2020. When I initially had difficulty finding a CPAP mask that was effective and did not cause discomfort, staff were very patient and provided guidance that ultimately led to a good mask experience. They have contacted me on a regular basis to assess my status and answer questions. For the past two months, I have been fortunate to participate in cutting edge technology developed by CSMA for enhancing sleep monitoring. I highly recommend CSMA.