Family Medical Group PA - Sebring, Florida

Amber Theado

I called and requested an appointment for a patient who had previously been a regular patient at Family Medical Group PA. I informed the receptionist that it had been a few years and we were just trying to figure out the next steps at her being seen. I fully expected her to be considered a new patient. She has been sick and needs a general evaluation before she can see anyone else for further treatment.

But, they advised that it wasn't a problem because she had been seen before. They set the appointment for a little over two weeks out. We definitely expected to wait a little longer, but of course accepted an earlier date and didn't call around elsewhere.

Now 2 days before the appointment we get a voice-mail saying the appointment was cancelled because she is a new patient. I called back very confused and obviously upset because, well yes. We spoke about that. No one apologized or seemed to even care. They just stated they had a new employee and she didn't know. Maybe they could see her sooner. They then transferred me to the original employee who had made the mistake.

This would be completely understandable if the mistake had been caught sooner. Now they want us to drive down, fill out paperwork, and wait over a month for an appointment we have waited 2 weeks for.

I now have to call around and find a new doctor and wait for new patient status at another facility. Which could have been avoided if I had known this 2 weeks ago. There may still have been a wait, but at least I wouldn't be starting fresh 2 weeks later. We actually would have waited and jumped through all the hoops to start over if someone was at least a little apologetic or willing to correct the mistake.

Alex Roman

I've been in Dr. Montero and his nurses care for years. I have many medical issues, so I appreciate their due diligence with sanitation and/or masks every time I visit the office. They've been patient and kind, and even though my insurance constantly tries to deny me coverage on life-saving medications they always are accommodating and fight for my medical needs. I now drive back and forth to see them (even though I have moved out of town) because it's so hard to find a doctor with such exceptional care.

Jon Tolar

I had a appointment with Family Medical group on 8/12/22 and was greeted by new employees at the front desk. The first thing that I was told as I was handed a mask is that I had to wear it for my appointment. I said that I would not and that if that was truly the case that I was leaving and to cancel my appointment. My wife then asked for my medical records and was told that there was a charge which I understand is normal so she asked how much the charge would be? The lady said I have no idea, she then became rude and very unprofessional. Dr Corderra is a great doctor and has been good to me but I am not a sheep. This is the only local doctor that I will use in Highlands County and all my other doctors are out of town and have not required mask in over a year. As a matter of fact my my surgeon in Sarasota explains to his patients the dangers of wearing a mask, yet Advent Health with their overwhelming knowledge thinks they must continue to treat us like sheep. Hopefully Dr Coderra can get away from Advent Health and not keep losing patients because He is a good doctor!

renee tubiolo

My doctor is fantastic! Up until recently the staff has been very very rude and unfriendly. It seems a new girl was hired and when I spoke to her she was pleasant and kind. The other staff is still there and still grumpy but now there is at least one friendly face.

Maria Tereza Hernández Lopez

Estoy muy inconforme que la señora hispana que trabaja en la recepción de la oficina del doctor Daniel Montero. Por segunda vez saco mi cita y cuando llego me dice esta señora que no tengo cita, me hace perder tiempo me trata pésimamente mal y por eso me voy de esta oficina, por ser esta persona super grosera y por el terrible trabajo.

Ruth Haig

We just moved to this city and have to get a primary care doctor. Since we moved during the COVID shutdown it took them weeks to respond to us only to call my husband and I to tell us they will not be accepting us as patients and refused to give us the reason why. I will escalate this until I get an answer.

Elizabeth Ladner

Have been trying to get established as a new patient and it has been over a month. When I call to find out the status, they hang up the phone on me. Very unprofessional.

Debbi

I always have and still receive great medical services. I appreciate their personable interactions with me.